Shipping
All orders will be processed within 3 business days upon payment approval, excluding holidays.
Shipping rate: In the Netherlands and Belgium free above €100 – Europe €10 – World €20
All orders will be shipped with a tracking code.
Return Policy
We accept returns or exchanges on any undamaged, unused items within 14 days of the delivery date.
Please inform us about your intention to return within 14 days by sending an email to info@studio-moonbow.com.
Returns must include all original receipts, tags, and accompanying packaging.
All shipping, customs, and insurance costs are non-refundable and are at the expense of the customer.
We are not responsible for any lost or stolen merchandise incurred upon return shipping.
We will refund the purchase price of the product within 7 days
We reserve the right to refuse any returned item that does not meet our return policies.
Repairs
The products we sell are made and designed to last, if somehow something breaks during normal use, please send an email with a few photos to info@studio-moonbow.com. After seeing the photos we will decide if we can repair the product.
info@studio-moonbow.com